Members can contact Puncak Emas Infra’s hotline to raise issues related to potholes, road shoulder grass cutting, fallen trees, signboards, street lights and clogged drains.

The Branch would also like to inform members that Perak State Government has reactivated the e-complaint system via Sistem Pengurusan Aduan Awam (SISPAA) effective January 4, 2021 for complaints related to the delivery of agency / department services under the state government. 

You are encouraged to channel your complaints on poor infrastructure maintenance to the state government via SISPAA at https://perak.spab.gov.my/eApps/system/index.do

 

All complaints can be referred via SISPAA  such as delay/no action, lack of public facilities, enforcement failure and unsatisfactory quality of service etc. except  complaints against government policy, matters under the jurisdiction of the Public Accounts Committee MACC, Legal Aid Bureau and Criminal cases.

For more information  on  SISPAA,  please  feel  free  to  call  Mr.  Mahinder  Singh,  Manager  at  telephone  no:  05-548 8660 or fax no.: 05-548 8221 or e-mail: mahinder@fmm.org.my or fmmperak@fmm.org.my.

Click here to download PB/12/21.