Conference & Seminar

FMM Business Best Practices Webinar - How to Lower Customer Response Time and Service Costs with Chatbots

Join this 1.5 hours of webinar to learn about implementation of chatbots for your business; types of relevant chatbots, challenges & solutions in implementation, optimal collaboration between customer service personnel and chatbots.

Register by December 5, 2023.

Date	:	December 06, 2023
Time	:	10:00 AM - 11:30 AM
Venue	:	Remote Online Learning - Zoom
Country	:	Malaysia

In 2022, chatbots emerged as indispensable tools for businesses, with 88% of users engaging in conversations with them.
By 2023, they are expected to save businesses an astounding 2.5 billion hours of work.
By 2027, chatbots are projected to become the primary channel for customer service in 25% of businesses, thanks to their ability to reduce response time and efficiently handle routine queries (LinkedIn).

Join this FMM Business Best Practices Webinar to learn about implementation of chatbots for your business.

Click here to read more and for the brochure

WHO SHOULD ATTEND THIS WEBINAR

• Customer Service / Marketing / Sales Managers and Executives
• IT Managers and Executives

PARTICIPATION FEES

(Figure in RM)	Fee per pax	SST	Total
FMM / GS1 member	100.00	6.00	106.00
Non-member	150.00	9.00	159.00

- 10% group discount for 3 or more participants from the same company.

- Cancellation of participation and refund is not allowed.
- Replacement participant is accepted at no extra charges.

- This webinar is not a HRD Corp claimable course.

ENQUIRIES

Contact: Ms. Ida Tan / Ms. Kwai Kaun

Email: ida@fmm.org.my / event@fmm.org.my

Tel: 03-6286 7200 ext. 394

FMM Business Best Practices Webinar is not sponsored by the speakers' organisations.

The key objective of the webinar is to provide a platform for established organisations (government or private) to share information and practical experiences of their industries. Speakers are invited and are not encouraged to sell or promote their products or services to the participants.