What ‘value-add’ do you contribute to your organisation? It is not enough just to complete your daily responsibilities. Today’s world of knowledge workers demand that you stay relevant to move forward in your professional development. When we look at the current challenges faced by many clerical and administrative professionals, it is all about facing changes with confidence, seeking for inspiration and creativity to be better or to make a difference, revolving around the rapid changes in technology, discovering one’s potentials, upskilling and working as a contributing team member.

This 2-day programme will help participants to:

• Discover excellence and pride in their jobs through a realization of their roles, duties and procedures
• Prioritize work and be effective and efficient in producing excellent results
• Master the skills of time management
• Instill a problem- solving and proactive mindset
• Practice effective communication and interpersonal skills with both internal and external customers
• Be a proactive support to their superiors and colleagues for team results